Shipping policy
Effective Date: August 25, 2026
Website: formaandflux.com
Operating Entity: Home Bee Appliances Ltd (company number 14427460)
At Forma & Flux, we aim to provide straightforward and reliable shipping for every order. This Shipping Policy explains our shipping destinations, order processing times, delivery estimates, and order tracking procedures.
1. Shipping Destination & Coverage
- Domestic US Shipping Only: We currently ship orders to addresses within the United States.
- No International Shipping: We do not currently offer shipping to addresses outside the United States.
- Currency: Orders and applicable shipping charges are processed in US Dollars (USD).
2. Fulfilment Center
Home Bee Appliances Ltd is registered in England and Wales. US website orders are stored, picked, and dispatched by our fulfilment partner:
Chicago Warehouse 3PL
3301 W 47th Pl
Chicago, IL 60632
United States
Orders are prepared for shipment after payment has been successfully processed. Parcels leave Chicago, not our UK registered office.
3. Processing & Delivery Timelines
Estimated delivery time consists of the time required to process your order plus the carrier transit time.
| Shipping Stage | Estimated Timeframe | Operating Days |
|---|---|---|
| Order Handling & Processing | 1 – 3 Business Days | Monday – Friday |
| Carrier Transit Time | 1 – 5 Business Days | Monday – Friday |
| Total Estimated Delivery Time | 2 – 8 Business Days | Monday – Friday |
Processing times begin after successful payment authorization.
- Business Days: Monday through Friday, excluding applicable US holidays.
- Delivery Estimates: Delivery timeframes are estimates and are not guaranteed delivery dates.
- Possible Delays: Weather, carrier disruptions, holidays, incorrect addresses, and other circumstances outside our reasonable control may affect delivery times.
4. Shipping Costs
Available shipping options and applicable shipping charges are displayed during checkout before an order is submitted.
Shipping costs may vary depending on the product, destination, order size, and shipping method available at the time of purchase.
5. Order Tracking
When tracking information is available for your order, it will be provided after the order has been dispatched.
Tracking information may take some time to become active after the package has been transferred to the shipping carrier.
If you have not received tracking information or have questions about the status of your order, please contact us at info@formaandflux.com or +44 7417 395333.
6. Order Changes & Address Corrections
- Order Changes: Contact us as soon as possible if you need to make a change to an order. We will make reasonable efforts to accommodate requests before an order enters processing.
- Shipping Address: Customers are responsible for providing a complete and accurate shipping address at checkout.
- Orders Already Dispatched: Once an order has been dispatched, we may not be able to change the delivery address or cancel the shipment.
7. Damaged, Lost, or Delayed Packages
- Damaged Packages: If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the package and product where applicable.
- Delayed Packages: If your order has not arrived within the estimated delivery timeframe, please contact our support team so we can assist with the shipment.
- Delivered but Not Received: If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery area and contact us for assistance.
8. Contact Information
- Store Brand: Forma & Flux
- Operating Company: Home Bee Appliances Ltd (14427460)
- Support Email: info@formaandflux.com
- Support Phone: +44 7417 395333
- Registered Office: Flat 1, 59 Camp Road, Farnborough, England, GU14 6EN, United Kingdom
- US Fulfilment / returns: Chicago Warehouse 3PL, Client #1042, 3301 W 47th Pl, Chicago, IL 60632, United States